Customer Care Assistant
customer care assistant vacancy at dubai Customers of a business receive the assistance they need from a customer service assistant or customer service representative. They are responsible for answering incoming calls, handling complaints, and promoting the goods and services of the company.
A customer service assistant’s responsibilities change based on their job and workplace. For instance, a customer service representative who works at an IT helpdesk may direct calls to the technical services department or offer consumers technical support. On the other hand, a shop floor employee will be more concerned with informing clients and promoting a company’s goods.
handling any incoming questions and inquiries from customers
delivering the necessary assistance and information or directing customers to another division
bringing troublesome matters they can’t resolve to management’s attention
addressing consumer grievances and providing refunds as necessary
updating and inputting customer data to maintain a precise Customer Relationship Management (CRM) database
giving estimates and confirming product availability
managing financial transactions
the constant observance of a company’s regulations and procedures when servicing consumers
To make sure that a company’s consumers are happy and satisfied, customer service assistants are crucial. They serve as an important bridge between a business and its clientele and are sometimes the first point of contact for clients. Customer service representatives might work on the shop floor, in call centers, or at a help desk in an organization’s headquarters. They are an essential part of most businesses and institutions. They may carry out a variety of customer-focused jobs over the phone, in person, via email, or through web chat, among other things.
Vacancy at Zainab Firthouse Printing Service of Dubai UAE
- Customercare Assistant/Reciptionist
Job Update Date : 2022.08.06
Closing Date : New Intake
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